From zero to always-on support in 7 days
We understand the urgency of ecommerce. Our streamlined onboarding process ensures your Shopify or D2C brand is fully covered with automated and human-led excellence in record time.
From zero to always-on support in 7 days.
01
Free CX Audit
Our strategy team deep-dives into your current ticket history to identify common automation opportunities and define your brand's specific baseline CSAT and response time targets.
02
Brand Onboarding
We absorb your brand's personality, tone of voice, and product specifics. This phase ensures every automated reply and human interaction feels like a native team member.
03
System Configuration
We set up and configure everything behind the scenes — so from day one, your support runs smoothly without you managing a single ticket.
04
Team Briefing
Our specialized brand operators undergo your specific product training certification. We ensure escalations and VIP handling workflows are mastered before the switch.
05
Go Live
The system goes active. Your brand instantly transitions to a 24/7 always-on support model, providing coverage and resolution capacity while you sleep.
06
Monthly Optimization
We continuously audit performance. Monthly strategy sessions refine automation rules and system configuration to further reduce human intervention and raise CSAT scores.