Not an agency. A complete CX system.
We provide the system and the team to handle every customer interaction. From instant automated responses around the clock to trained operators for complex issues — Proffers is your brand's complete support engine.
Always-On Automated Support
Handle routine queries instantly. Our AI handles order tracking, FAQ resolution, and basic troubleshooting 24/7 without human intervention.
Human Coverage Business Hours
For when it matters most. Trained human operators handle complex ticketing, refunds, escalations, and VIP customer care during peak hours.
CX Setup and Infrastructure
We build the backbone. Custom workflow design, automation rule configuration, template libraries, and seamless platform integration across your tech stack.
01 — SERVICE
Always-On Automated Support
Elevate your customer experience with seamless 24/7 coverage. Our intelligent system manages high-volume inquiries instantly, allowing your brand to maintain professional support standards across every time zone without expanding your team.
24/7 Instant Replies: Never miss a customer query with zero-latency automated responses.
Live Order Tracking: Real-time delivery status updates pulled directly from your Shopify system.
Intelligent FAQ Resolution: Automated answers for shipping policies, returns, and inventory.
SERVICE 02
Human Support Team
Beyond automation, our human operators are fully certified in your brand's voice. We handle complex queries, business-critical escalations, and VIP customer care during your peak hours.
Refunds & Technical Support — Handled precisely within brand guidelines.
Critical Escalations — Expert resolution for moments that matter most.
VIP Brand Care — Personalized support that builds long-term loyalty.
CX Setup & Infrastructure
Not just an agency, but a complete technical architecture. We build the backbone of your support operations so you can scale without friction.
Workflow Design
Strategic mapping of customer journeys for instant clarity.
Template Library
A unified brand voice across all macros and automated replies.
Automation Rules
Complex logic to handle tracking and FAQs without human touch.
Platform Sync
Seamless connection between Shopify, Klaviyo, and your helpdesk.